November 15, 2018
Customer Experience im Call Center

Why your customers deserve the best call center experience

Thanks to numerous technological innovations, customers today can choose the best possible buying experience when shopping for their favorite brands. Digital change, reach of social media, digital review options and […]

October 10, 2018
Kommunikationslösung für Call Center talkbase

How to choose the right communication solution for your call center

Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]

September 12, 2018
UCC für mehr Effizienz im Call Center

3 reasons why UCC considerably increases efficiency in a call center

Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]

August 27, 2018
Collaboration im Call Center optimieren

Collaboration in the call center: How staff work more efficiently together

In order for staff to work together within a company, they must all be in the same place at the same time. Not true, you say? You are right, because […]

July 30, 2018
Warteschleife optimieren

How to optimise your call queues in 4 steps

Complicated caller menus, long waiting times, incorrect forwarding — call centres have a bad reputation, and this at the expense of customer satisfaction. The biggest frustration? Being left on hold! […]