Depending on your business, innovative collaboration technology can improve the productivity of your organisation by as much as 30%. As the marketplace grows increasingly competitive, this upgrade can be the difference between failure, and success.
Now that collaboration and communication in the workforce are more crucial than ever, enterprises are using advanced tools all the way from UCC applications (Unified Communications & Collaboration), to AI to help them better communicate with co-workers and clients alike.
Though it's impossible to predict what the future of collaboration will bring, we can look at some of the trends that are already changing SME to large enterprises for the better.
When most people hear the term "virtual reality", they generally think of video games and sci-fi novels. However, digital realities have become more than just fun and games for the business of tomorrow. Now There are real applications in the enterprise environment for both augmented reality (AR) and virtual reality (VR), and companies are investing heavily in these technologies.
In fact, one study from Goldman Sachs found that VR and AR collaboration tools might reach a market value of around USD 16.1 billion by the end of 2025. Already, there are virtual reality headsets in the meeting room space that are taking collaborative conversations to the next level.
Research suggests that human beings are more likely to learn information from visual content, than written data. It makes sense that visual collaboration tools would be growing more popular in the enterprise space for those seeking better corporate productivity.
Visual tools for collaboration, like video conferencing software and whiteboards, are simplifying complicated processes from the past, and making it easier for individuals in the enterprise space to connect with other professionals over projects.
Although the contact center is gradually becoming a more efficient place, it's worth noting that some customers still expect 24/7 support from their favorite brands. With that in mind, more organizations are beginning to invest in AI strategies like chatbots to answer questions when an agent isn't available to talk to a customer face-to-face.
Artificial Intelligence could become more crucial than ever in today's competitive environment, as when your consumers can't get the answers they need from your company straight away, they're more likely to leave your business and go to a competitor instead. AI cannot only interact with customers for you but also gather important information that makes real-time conversations with agents more contextual too.
There was a time when only the largest enterprises in the world could afford to hire experts from overseas and conduct business with companies from different countries. Now, thanks to the benefits of UCC and upgraded communication strategies, those times are long gone. Now, any enterprise can connect and build partnerships with people anywhere in the world. This has improved the flexibility of the average company significantly.
The rise of the global workforce through UCC means that companies can do business with wider marketplaces and tap into skillsets that they might not be able to source in their local area. At the same time, some companies could even pay for customer service agents to man their call centers from locations around the world, so that they have a constant 24/7 support system in place, without the need for AI.