June 11, 2019
Headset Call Center

3 tips for choosing the right headset

One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]

October 10, 2018
Kommunikationslösung für Call Center talkbase

How to choose the right communication solution for your call center

Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]

March 27, 2018

How VoIP Attendant Consoles Enhance Reception Desks

How do your contact center agents manage the chaos of constant phone calls and messages from curious clients? For many professional companies, the answer is with the help of an […]

October 5, 2017
voip

10 VoIP Features that Benefit your Business

Companies are consistently looking to make the VoIP transition to help them solve the problems caused by legacy phone services, while meeting the needs of a changing workforce. VoIP is […]

January 26, 2017
all IP

IP telephony – Opportunities through changeover to UCC

Over the next few years IP telephony will replace conventional telephone technology (also known as Time Division Multiplex, TDM for short) across much of Europe. In Switzerland, the changeover is […]