August 15, 2019
Chatbots Call Center

Chatbots in call centers – Part 2

Waiting in a queue, repeatedly getting the same information, losing valuable time waiting for an answer to a simple question: companies that still put their customers through this misery are […]

August 15, 2019
Chatbots

Chatbots in call centers – Part 1

Alexa from Amazon, Siri on the iPhone or Cortana in Windows: virtual assistants that make our daily lives easier are on the increase. Chatbots are not only used in the […]

June 7, 2018
Die schlanke Call-Center-Lösung für innovaphone

The lean call center solution for innovaphone

Intuitive web-based call center solution talkbase, as well as powerful VoIP UC telephone system innovaphone, are both reliable, state-of-the-art products that offer companies the opportunity to manage their calls. Individually, […]

May 31, 2018

5 Collaboration Trends Changing SME to Large Enterprises

Depending on your business, innovative collaboration technology can improve the productivity of your organisation by as much as 30%. As the marketplace grows increasingly competitive, this upgrade can be the […]

May 28, 2018
talkbase an der UC Expo 2018

Talkbase at the UC Expo 2018

At UC Expo 2018, Unified Communications professionals and experts met once again. Talkbase was also there live at ExCeL in London and explored the latest market innovations and trends for […]

April 26, 2018

What Small Businesses Can Learn from Call Centre Operations

In a world full of empowered customers, call centres are the ultimate bridge between brands, and their followers. Since the only way to differentiate yourself in the current marketplace is […]