September 12, 2018
UCC für mehr Effizienz im Call Center

3 reasons why UCC considerably increases efficiency in a call center

Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]

August 27, 2018
Collaboration im Call Center optimieren

Collaboration in the call center: How staff work more efficiently together

In order for staff to work together within a company, they must all be in the same place at the same time. Not true, you say? You are right, because […]

July 30, 2018
Warteschleife optimieren

How to optimise your call queues in 4 steps

Complicated caller menus, long waiting times, incorrect forwarding — call centres have a bad reputation, and this at the expense of customer satisfaction. The biggest frustration? Being left on hold! […]

April 12, 2018

5 Tips to Improve Operator Communications

Today, communication is the key to success in many organizations. If there’s a problem with your internal communications strategy, then your call operators will struggle to achieve the ultimate level […]

March 17, 2016
attendant console

How to lessen stress for your receptionists

You know it from experience: when calling a company, the first contact is crucial. The voice of the receptionist will determine whether or not you will continue the call with […]