June 11, 2019
Headset Call Center

3 tips for choosing the right headset

One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]

May 23, 2019
Empathie im Call Center talkbase Blog

Empathy in the call center: The key to outstanding customer service

Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]

April 10, 2019
Customer_Experience_talkbase

8 soft skills for a better customer service

After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]

January 10, 2019
5_Herausforderungen_UCC_talkbase

The 5 top challenges for companies resolved through UCC

Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]

December 4, 2018
Call-Center-Analyse

How to use your call center analysis optimally

The customer experience is the key to success in modern markets: This is a fact that more and more companies around the globe have come to accept. Customer experience analysis […]

November 15, 2018
Customer Experience im Call Center

Why your customers deserve the best call center experience

Thanks to numerous technological innovations, customers today can choose the best possible buying experience when shopping for their favorite brands. Digital change, reach of social media, digital review options and […]