July 30, 2018
Warteschleife optimieren

How to optimise your call queues in 4 steps

Complicated caller menus, long waiting times, incorrect forwarding — call centres have a bad reputation, and this at the expense of customer satisfaction. The biggest frustration? Being left on hold! […]

June 7, 2018
Die schlanke Call-Center-Lösung für innovaphone

The lean call center solution for innovaphone

Intuitive web-based call center solution talkbase, as well as powerful VoIP UC telephone system innovaphone, are both reliable, state-of-the-art products that offer companies the opportunity to manage their calls. Individually, […]

May 31, 2018

5 Collaboration Trends Changing SME to Large Enterprises

Depending on your business, innovative collaboration technology can improve the productivity of your organisation by as much as 30%. As the marketplace grows increasingly competitive, this upgrade can be the […]

May 28, 2018
talkbase an der UC Expo 2018

Talkbase at the UC Expo 2018

At UC Expo 2018, Unified Communications professionals and experts met once again. Talkbase was also there live at ExCeL in London and explored the latest market innovations and trends for […]

April 3, 2018

Understanding UCC Development and Adoption in the Nordic Countries

The world of communication has been changing rapidly and today’s employees use a wide range of communication tools – particularly in their everyday working life. Unified Communications & Collaboration (UCC) […]

March 8, 2018

4 Ways that UCC Can Improve Customer Relations

According to consumer research, customer experience will soon overtake product and pricing as the key solution for differentiating brands. Since the majority of buying experiences are affected by the way […]