February 20, 2019
Webbasierte UCC-Lösung für KMU

How web-based UCC solutions can greatly benefit small and medium-sized businesses

For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]

January 10, 2019
5_Herausforderungen_UCC_talkbase

The 5 top challenges for companies resolved through UCC

Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]

October 10, 2018
Kommunikationslösung für Call Center talkbase

How to choose the right communication solution for your call center

Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]

September 12, 2018
UCC für mehr Effizienz im Call Center

3 reasons why UCC considerably increases efficiency in a call center

Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]

August 27, 2018
Collaboration im Call Center optimieren

Collaboration in the call center: How staff work more efficiently together

In order for staff to work together within a company, they must all be in the same place at the same time. Not true, you say? You are right, because […]