June 11, 2019
Headset Call Center

3 tips for choosing the right headset

One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]

May 23, 2019
Empathie im Call Center talkbase Blog

Empathy in the call center: The key to outstanding customer service

Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]

April 10, 2019
Customer_Experience_talkbase

8 soft skills for a better customer service

After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]

February 20, 2019
Webbasierte UCC-Lösung für KMU

How web-based UCC solutions can greatly benefit small and medium-sized businesses

For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]

January 10, 2019
5_Herausforderungen_UCC_talkbase

The 5 top challenges for companies resolved through UCC

Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]

December 4, 2018
Call-Center-Analyse

How to use your call center analysis optimally

The customer experience is the key to success in modern markets: This is a fact that more and more companies around the globe have come to accept. Customer experience analysis […]