August 15, 2019
Chatbots Call Center

Chatbots in call centers – Part 2

Waiting in a queue, repeatedly getting the same information, losing valuable time waiting for an answer to a simple question: companies that still put their customers through this misery are […]

August 15, 2019
Chatbots

Chatbots in call centers – Part 1

Alexa from Amazon, Siri on the iPhone or Cortana in Windows: virtual assistants that make our daily lives easier are on the increase. Chatbots are not only used in the […]

June 11, 2019
Headset Call Center

3 tips for choosing the right headset

One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]

May 23, 2019
Empathie im Call Center talkbase Blog

Empathy in the call center: The key to outstanding customer service

Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]

April 10, 2019
Customer_Experience_talkbase

8 soft skills for a better customer service

After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]

February 20, 2019
Webbasierte UCC-Lösung für KMU

How web-based UCC solutions can greatly benefit small and medium-sized businesses

For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]