February 20, 2019
Webbasierte UCC-Lösung für KMU

How web-based UCC solutions can greatly benefit small and medium-sized businesses

For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]

November 15, 2018
Customer Experience im Call Center

Why your customers deserve the best call center experience

Thanks to numerous technological innovations, customers today can choose the best possible buying experience when shopping for their favorite brands. Digital change, reach of social media, digital review options and […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]

July 30, 2018
Warteschleife optimieren

How to optimise your call queues in 4 steps

Complicated caller menus, long waiting times, incorrect forwarding — call centres have a bad reputation, and this at the expense of customer satisfaction. The biggest frustration? Being left on hold! […]

May 28, 2018
talkbase an der UC Expo 2018

Talkbase at the UC Expo 2018

At UC Expo 2018, Unified Communications professionals and experts met once again. Talkbase was also there live at ExCeL in London and explored the latest market innovations and trends for […]

April 3, 2018

Understanding UCC Development and Adoption in the Nordic Countries

The world of communication has been changing rapidly and today’s employees use a wide range of communication tools – particularly in their everyday working life. Unified Communications & Collaboration (UCC) […]