June 11, 2019
Headset Call Center

3 tips for choosing the right headset

One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]

May 23, 2019
Empathie im Call Center talkbase Blog

Empathy in the call center: The key to outstanding customer service

Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]

April 10, 2019
Customer_Experience_talkbase

8 soft skills for a better customer service

After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]

January 30, 2018

talkbase – connection to innovaphone

To ensure the successful introduction of a new solution for Unified Communications and Collaboration (UCC) in the company, top management should define a uniform UC strategy beforehand. UCC systems usually […]

April 11, 2017

Are you familiar with Cisco Spark?

Sometimes it seems as if there is only Skype for Business. Skype for Business here, Skype for Business there, Skype for Business everywhere. But what do the other applications actually […]

February 23, 2017
communications solution

What is SIP actually?

Session Initiation Protocol – SIP for short – is a modern communication protocol which is currently widely used in audio and video communications. What is special about it and how does […]