January 10, 2019

The 5 top challenges for companies resolved through UCC

Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]

December 4, 2018

How to use your call center analysis optimally

The customer experience is the key to success in modern markets: This is a fact that more and more companies around the globe have come to accept. Customer experience analysis […]

October 10, 2018
Kommunikationslösung für Call Center talkbase

How to choose the right communication solution for your call center

Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]

September 12, 2018
UCC für mehr Effizienz im Call Center

3 reasons why UCC considerably increases efficiency in a call center

Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]

August 27, 2018
Collaboration im Call Center optimieren

Collaboration in the call center: How staff work more efficiently together

In order for staff to work together within a company, they must all be in the same place at the same time. Not true, you say? You are right, because […]

May 31, 2018

5 Collaboration Trends Changing SME to Large Enterprises

Depending on your business, innovative collaboration technology can improve the productivity of your organisation by as much as 30%. As the marketplace grows increasingly competitive, this upgrade can be the […]