One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as quality, cost and the intended purpose play an important role. Find out in this article what to look out for when choosing a headset.
Working calmly and focused is an advantage for any company because it serves to increase employee productivity. In call centers, in particular, having the right equipment is essential. The best tools ensure the quality of work and, just as important: customer satisfaction.
Working environments in modern offices have changed significantly and are influenced by individual conditions to a large extent. Whereas some agents sit at their desks, others move from one place to another. Modern, open-plan office architecture also places high demands on the audio equipment of operators. To help you make the right choice, the following three tips may be useful.
How much freedom of movement is needed? Where do your agents work — on the computer or mobile? What level of control do they need on the headset itself? Individual needs and working preferences are decisive. The following should be considered, depending on the work location:
Extra tip: The cordless headset offers two options: Bluetooth or DECT. Bluetooth headsets have a range between 10 and 100 meters from the base, whereas DECT-based headsets have a range of at least 100 meters. If your agents are constantly on the move or out and about, we recommend integrated functions such as high definition sound and wind noise suppression.
Anyone who wears a headset throughout the day, naturally puts wearing comfort first. Spectacle wearers have other priorities when it comes to wearing headsets comfortably, whilst their colleagues may prefer neckbands. The following should be taken into account when choosing a headset in order to meet the individual needs of your employees:
Of course, user-friendliness and additional costs also play a role when using headsets in call centers. This is why the following should be considered before making a choice:
Before choosing from the extensive range of state of the art headsets available on the market, there are certain things to consider. In a nutshell: The optimal solution always takes into account in equal measure the workplace environment, the needs of the wearer and the related costs.
Reading tip: Find out what soft skills your call center agents need for their job after you have found the right headset for them, in our blog article “8 soft skills for a better customer service”!