August 15, 2019
Published by 
Peter Meier at August 15, 2019
Peter Meier at August 15, 2019Categories
Waiting in a queue, repeatedly getting the same information, losing valuable time waiting for an answer to a simple question: companies that still put their customers through this misery are […]
August 15, 2019
Published by Peter Meier at August 15, 2019
Peter Meier at August 15, 2019Categories
Alexa from Amazon, Siri on the iPhone or Cortana in Windows: virtual assistants that make our daily lives easier are on the increase. Chatbots are not only used in the […]
June 11, 2019
Published by Peter Meier at June 11, 2019
Peter Meier at June 11, 2019Categories
One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]
May 23, 2019
Published by Peter Meier at May 23, 2019
Peter Meier at May 23, 2019Categories
Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]
April 10, 2019
Published by Peter Meier at April 10, 2019
Peter Meier at April 10, 2019Categories
After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]
February 20, 2019
Published by 
Michael Rohr at February 20, 2019
Michael Rohr at February 20, 2019Categories
For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]