January 10, 2019
Published by 
Tobias Hösli at January 10, 2019
Tobias Hösli at January 10, 2019Categories
Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]
December 4, 2018
Published by Tobias Hösli at December 4, 2018
Tobias Hösli at December 4, 2018Categories
The customer experience is the key to success in modern markets: This is a fact that more and more companies around the globe have come to accept. Customer experience analysis […]
November 15, 2018
Published by 
Michael Rohr at November 15, 2018
Michael Rohr at November 15, 2018Categories
Thanks to numerous technological innovations, customers today can choose the best possible buying experience when shopping for their favorite brands. Digital change, reach of social media, digital review options and […]
October 10, 2018
Published by Tobias Hösli at October 10, 2018
Tobias Hösli at October 10, 2018Categories
Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]
September 12, 2018
Published by Tobias Hösli at September 12, 2018
Tobias Hösli at September 12, 2018Categories
Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]
August 29, 2018
Published by Michael Rohr at August 29, 2018
Michael Rohr at August 29, 2018Categories
The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]