January 10, 2019
5_Herausforderungen_UCC_talkbase

The 5 top challenges for companies resolved through UCC

Unified Communications and Collaboration brings internal and external communication within a company together. It improves efficiency and productivity and ensures through more effective communication better dialog experiences with customers. UCC […]

December 4, 2018
Call-Center-Analyse

How to use your call center analyses optimally

The customer experience is the key to success in modern markets: This is a fact that more and more companies around the globe have come to accept. Customer experience analysis […]

November 15, 2018
Customer Experience im Call Center

Why your customers deserve the best call center experience

Thanks to numerous technological innovations, customers today can choose the best possible buying experience when shopping for their favorite brands. Digital change, reach of social media, digital review options and […]

October 10, 2018
Kommunikationslösung für Call Center talkbase

How to choose the right communication solution for your call center

Whether internal communication between team members or contact to customers and partners, the right communication tools make an important contribution towards the success of a company. When searching for a […]

September 12, 2018
UCC für mehr Effizienz im Call Center

3 reasons why UCC considerably increases efficiency in a call center

Demands in a call center are high, because the focus is always on the customers and their questions and needs. In order for agents to deal with callers more efficiently, […]

August 29, 2018
Rückruf statt Warteschleife im Call Center

Improve customer service: Using call back as opposed to queuing

The purpose of a call queue is simple: Keep the caller waiting on hold until an agent is available to take the call. This may work well in companies with […]