Waiting in a queue, repeatedly getting the same information, losing valuable time waiting for an answer to a simple question: companies that still put their customers through this misery are […]
Alexa from Amazon, Siri on the iPhone or Cortana in Windows: virtual assistants that make our daily lives easier are on the increase. Chatbots are not only used in the […]
One is spoilt for choice — and this is no different when it comes to choosing the right headsets for call centers. When making a purchasing decision, certain aspects such as […]
Companies like Apple show how it’s done — their training manual contains a basic guide to empathy. Employees in device support are trained to use certain formulations and to communicate understandingly […]
After the sale is before the sale. The contacts of your call center agents in support are a massive opportunity to strengthen your customer loyalty lucratively through an excellent customer […]
For small businesses, web-based UCC solutions — i.e., solutions for Unified Communications and Collaboration — all have one thing in common: they are flexible, scalable and convenient. This is because they unify […]